Today, Jon B. Liu, Vice President of Zynga Poker, sent the following email to Zynga Poker players updating them on the overall performance of the game, new game updates being released in the coming weeks to improve the Zynga Poker experience and a reimagined customer service program where players can directly engage with the Zynga Global Player Experience team to provide feedback on their game.
Hi Zynga Poker fan,
As Vice President of Zynga Poker, I wanted to personally give you an update on how we have been taking your feedback on the new Zynga Poker to heart and working to improve the game.
While we have heard from many of you that you like the new Zynga Poker, we’ve also heard that some of you are not having a smooth and seamless experience. I want to assure you that our team is working hard to improve the stability and performance of the game. We recently released a new update to Zynga Poker across iOS and Android platforms that is showing some positive result, and we have more updates planned that will continue to improve your overall Poker experience.
In the meantime, your feedback is incredibly valuable and helps us build a better game! You can get information about Zynga Poker via our Zynga Poker forum, and we have also set up a dedicated email PokerSupport@Zynga.com and toll free number 877-352-0893 to better serve you.
Thank you again for your support and patience as we continue to improve Zynga Poker. It’s a privilege to work on a game that is loved by so many people around the world and I want you to know that the entire team is committed to providing you with the best possible social Poker experience.
Jon B. Liu
Vice President of Games, Zynga Poker